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MATTHEWS POOL & SPA: THE #1 ONLINE STORE FOR POOL EQUIPMENT & PARTS
Matthews Pool & Spa is one of the largest online retailers of pool equipment, parts, and accessories in the U.S. Founded by pool techs in 2012, our team of swimming pool enthusiasts and product experts is dedicated to helping you find the best equipment for your pool. Unlike some competitors, our customer service is available every day—because we know swimmers need support when they need it, not just on weekdays.

Why Choose Matthews? Fast & reliable shipping, no restock fees on returns, expert product reviews, and exclusive loyalty rewards!
With our loyalty program, you’ll get: cash-back rewards on purchases, discounts on 70+ top brands, free second-day shipping, free returns, and more.
Whether you need a pump, filter, heater, salt system, lights, or a pool float, we make it easy to shop with confidence.

Pool Dreams, Delivered
Pool Guys Serving Pool Owners Since 2012

POOL SUPPLIES

CUSTOMER HELP

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*Offer valid for new customers only. By submitting this form, you agree to receive recurring automated promotional and personalized marketing emails (e.g. cart reminders) from Matthews Pool & Spa at the email address used when signing up. Consent is not a condition of any purchase. You may unsubscribe at any time.

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Matthews Pool & Spa Shipping Policy

Free Ground Shipping

Available for the lower 48 U.S. states on orders over $49.99
Orders ship in 1–2 business days, unless noted on the product page
Delivery takes 2–10 business days, depending on location
Shipping Hours: Monday–Friday, 8 AM – 5 PM EST
Daily shipping cutoff: 12 PM EST (excludes freight)
Not available for PO boxes, military addresses, AK, HI or U.S. territories

Free Freight Shipping:

Available for large/heavy items shipping to the lower 48 states
AK, HI, PR, and remote areas: Freight charges apply—request a quote, or we’ll contact you post-purchase
Ships within 1–5 business days, unless noted on the product page
Curbside delivery only – requires an adult signature
Additional charges apply for reconsignment, liftgate, inside delivery, or limited access

Freight Delivery Instructions:

Delivery is by 18-wheeler truck—someone must be present to sign
Inspect on Arrival:
- If damaged, refuse delivery or write “DAMAGED” on the receipt
- If items are missing, write “SHORTAGE” on the receipt
Take photos of the signed Bill of Lading (BOL)
Report issues within 1 business day with photos

Expedited Shipping (Paid):

Available on select items
Orders ship via FedEx, UPS, or USPS
Orders placed by 12 PM EST ship same day; otherwise, next business day
Weekday shipping only; non-refundable if returned
Carrier delays may occur—delivery times are not guaranteed

International Shipping (Paid):

Available to select regions
Ships via DHL, FedEx, UPS, or USPS
Rates/times calculated at checkout
Duties and taxes are the customer’s responsibility
Customs values cannot be adjusted

General Shipping Notes:

Ships on business days only (excludes weekends & holidays)
Carrier may vary depending on the item and destination
Some orders require a signature upon delivery
All delivery timelines are estimates, not guarantees
Weather, backorders, or carrier delays may impact timelines

Reporting Shipping Damage:

Report damage within 1 business day
Include photos of the item and packaging
We’ll assist with a fast resolution

Matthews Pool & Spa Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. [If applicable, include a description of any parties with whom you may share Personal Information.]

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: sales@njpoolsupply.com

Additional Information

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

Matthews Pool & Spa Return Policy: Hassle-Free Returns

20% restocking fee may be applicable
Must be within 30 days of purchase
Must be in new, unused condition
Must be in original packaging with no markings on the product or packaging
Customer is responsible for outbound & return shipping charges
Original outbound shipping & handling fee are non-refundable

Matthews Pool & Spa will accept a return on most items that are in new, unused/unopened condition within 30 days of purchase for a refund, less any shipping and handling charges and a 20% restocking fee. All returns require a Return Merchandise Authorization number (RMA #). If you have a return, please contact our Customer Service Department for your RMA # and return instructions. Any return shipped without a RMA number will not be accepted. It typically takes 1-3 business days for a RMA # to be initiated. Once a RMA # is initiated, an email will be sent which includes the RMA # and return instructions. Please follow the Return Instructions closely and contact us immediately if you have any questions or concerns regarding the instructions.

IT IS HIGHLY RECOMMENDED THAT CUSTOMER’S USE A SHIPPING METHOD THAT HAS TRACKING CAPABILITY WHEN RETURNING AN ITEM. We are not responsible for any returned packages sent by the customer that cannot be found by the warehouse and has no proof of delivery.

IT IS HIGHLY RECOMMENDED THAT CUSTOMER’S INSURE THE PACKAGE FOR THE INVOICED AMOUNT WHEN RETURNING AN ITEM. We are not responsible for any returned packages sent by the customer that are lost or damaged by the carrier.

Matthews Pool & Spa’s philosophy has grown and developed, but the essentials remain. We are determined to find our customers both the answers they need and the lowest prices for their swimming pool products.

Matthews Pool & Spa Secure Shopping

At Matthews Pool & Spa we take our commitment to site security very seriously. It is not only a commitment to the welfare of our company, but more importantly a commitment to ensuring that our customers’ identity, sensitive information and privacy are always protected. We will never sell your information.

We proactively monitor, test and retest our system hardware and software configurations to optimize stability and eliminate vulnerabilities to external intrusion.

Matthews Pool & Spa security measures include, but are not limited to:

Port scanning
SSL certificates
Managed firewalls
24/7 hardware and software monitoring
A fully staffed and secure network operations center
Enterprise wide virus protection
Data encryption

Use Credit Cards with Confidence
You can use your credit card at our website with confidence. We have partnered with Stripe Payment Platform to offer safe and secure credit card transactions for our customers.

The Stripe Payment Platform manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:

256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.

Matthews Pool & Spa Terms of Use

1. Introduction

This website is operated by Matthews Pool & Spa. The terms “we”, “us”, and “our” refer to Matthews Pool & Spa. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

2. Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

3. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

4. Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in United States dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

5. Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

7. Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

8. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

9. Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

11. Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

12. Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

13. Headings

Any headings and titles herein are for convenience only.

14. Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the state of New Jersey without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the state of New Jersey and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

16. Questions or Concerns

Please send all questions, comments and feedback to us at sales@njpoolsupply.com.

Automation Control Systems

Chemical Feeders

Temperature Controllers

Timer Clocks & Switches

Water Levelers

Mineral Sanitizers

Ozone Sanitizers

Salt Systems

Sanitizer Cartridges & Cells

UV Sanitizers

Landscape Lighting

Light Niches

Pool Lighting

Spa Lighting

Transformers

Automated Pool Cleaners

Manual Pool Cleaners

Robotic Pool Cleaners

Cartridge Filters

Diatomaceous Earth Filters

Grids, Cartridges & Filter Media

Multiport Valves

Sand Filters

Electric Heaters

Gas Heaters

Heat Pumps

Solar Heaters

Booster Pumps

Cover Pumps

Pump Motors

Single Speed Pumps

Sump Pumps

Variable Speed Pumps (1)

Pressure Side Cleaner Parts

Robotic Cleaner Parts

Suction Side Cleaner Parts

Grids, Cartridges & Filter Media

Multiport Valves

Pressure Gauges & Air Relief Valves

Seals & O-Rings

Burner Trays

Control Boards

Heat Exchangers

Rebuild Kits

Sensors & Switches

Impellers & Diffusers

Pump Lids & Housings

Pump Motors

Seals & O-Rings

Bushings & Adapters

Faceplates & Gaskets

PVC Pipe & Fittings

Unions

Backwash Valves

Check Valves

Diverter Valves

Multiport Valves

Main Drains & Covers

Return Fittings

Skimmers

Specialty Goods

Water Levelers

Algaecides

Phosphate Removers

Specialty

Above Ground Pools

Inground Pools

Clarifiers

Enzymes

Flocculant

Specialty

Bromine

Granular Shock

Liquid Shock

Metal Stain Removers

Organic Stain Removers

Scale Removers

Electronic Testers

Liquid Test Kits

Test Reagents